See How Businesses are Using Guni SMS to Connect with Customers and Boost Sales

A variety of processes combine to make up business. Any process out there relies on communication to function. A company would have to be in close contact with its important stakeholders. Examples include investors, clients, workers, and customers. Business SMS Communication is any communication from a company to its important stakeholders utilising SMS text messaging as a communication channel.

SMS Is Important for Business Communications

One of the most effective and direct forms of communication is SMS text messaging. The use of SMS for business communication has expanded as a result of the increased use of mobile phones in daily life. The use of SMS text messages for business communication has increased as a result of the pandemic. 

Email immediately comes to mind when discussing corporate communications. Over the past ten years, business communication has primarily used email. But during the past few years, this has started to alter. SMS text messaging is becoming more and more popular among businesses. The explanations are as follows.

Guni’s benefits

Global Coverage

More than 80.63% of people worldwide, as reported by Statista, own a mobile phone. You may send this 80.63% using Guni’s SMS Gateway in a matter of minutes. Consider the opportunities.

No smartphone or Internet connection is necessary

To communicate through SMS Text Messaging, your target audience does not require an internet connection or a smartphone. It’s more than enough to use a simple mobile phone with a standard telecom connection. Emails and the majority of other corporate communication tools require smartphones and an internet connection.

Customer Service Robots

Utilise scheduled automated bulk SMS message services to automate your client service. This service could be used to automate consumer inquiries.

Transmitting Useful Information

For quick reminders and notifications to your consumers, SMS is a fantastic tool. You could send bulk SMS messages right away if you used an SMS gateway. You can use the free bulk SMS message services offered by Guni’s SMS Gateway.

Automating Business Images

You may automate and schedule your messages at your convenience with Guni’s SMS Gateway. You may easily automate your SMS corporate communication operations.

The best aspect of SMS for corporate communication is how simple and cost-free it is to integrate Guni’s SMS services with your current platforms and applications.

Cost-Effective

When compared to phone calls, SMS Messages are more affordable. Additionally, recipients prefer text messages over phone calls for notifications and messages. 

Many more advantages of Guni SMS customer service include the following:

Lower Prices

Because texting is quicker than other methods and SMS customer service software plans are affordable, managing and responding to enquiries via text is far more cost-effective than any other approach. Customer care calls are expensive, but offering support through texting can cut costs and free up your team to handle more support queries.

Higher Convenience

Because it is convenient, text messaging is one of the most used methods of communication. It takes time to call a customer service number and wait on hold, which can disrupt your clients’ regular routines. However, allowing them to text and wait for a reply is more practical and helps them avoid lengthy phone call wait times.

Quicker Reaction Times

Businesses can improve their response times by offering text customer support. Depending on the customer’s needs, a phone call may last several minutes or more. However, customers can send you the necessary information via SMS texts without keeping the queue open. Instead, you can finish tasks more quickly and move on to the next one to get more done in a day.

Improved Involvement

As a more intimate form of communication, SMS support can boost engagement. Additionally, clients are happier with the company and its service due to quicker response times and improved ease.

higher effectiveness. When dealing with numerous enquiries, customer service text messaging is more effective. consumers can pick between texts, emails, phone calls, and online portals to contact your company, which allows your support staff to assist more consumers throughout the day.