MMS for Business Customer Services, Support & Success
Engage more efficiently with your customers.
Why is Customer Service or Customer Support so important?
Customers are one of the most important stakeholders for any business out there. Regardless of the products, services, and industries they deal with, businesses are a set of processes. The overall end goal of these processes is to create profit or money. They need customers to buy their products and avail their services to do so.
What is MMS Customer Service or MMS Customer Support Services?
MMS customer service or MMS customer support Service is how companies offer any support or service to their customers via MMS text messages. With an open rate of 98% and a lower spam rate of under 5 %, MMS is becoming a popular and effective choice of engagement with customers. On the other hand, email has an open rate of 20% and a spam rate of more than 50%.
Why MMS for Customer Engagement/ Communication?
According to a study conducted by Statista in February 2021, people spend around an average of 6 to 7 hours on their mobile phones daily. The number of mobile phones is also increasing drastically every year. Reaching your customers through mobile phones via MMS Text Messages makes more sense than ever now. Improve upon your customer success by capitalising on MMS for customer service and MMS for customer support Services.
Global Reach
The usage of mobile phones is increasing daily. Around 15 billion mobile phones are operating worldwide. The usage of smartphones as an essential part of our daily lives has also increased. Through MMS Text Messaging, you would communicate with your customer worldwide
Send Precise And Crisp MMS Messages
MMS supports around 160 characters per message. Send precise and crisp messages at the right time to the right customer worldwide.
Have Personalised 2-Way Conversations
You could have personalised conversations with your customers using our MMS Gateway for better meaningful communication. We are in an era where customer success and customer success managers are given greater importance.
Send Personalised Bulk MMS Messages
Send personalised bulk MMS messages with Guni’s MMS Gateway with a click. Our MMS personalisation tools and bulk MMS messaging services make sure that each customer feels that they are getting personalised support and care.
Automated Customer Service
Automate your customer service by sending automated bulk messages to your customers with a click. Our consultants would help your business give automated bulk messaging services as per your requirements and customer service processes.
Collect Customer Feedbacks And Suggestions
An essential part of customer success is getting that valuable feedback and suggestions about your company’s products and services. MMS is a great tool to gather feedback and suggestions.
Why MMS for Customer Engagement/ Communication?
According to a study conducted by Statista in February 2021, people spend around an average of 6 to 7 hours on their mobile phones daily. The number of mobile phones is also increasing drastically every year. Reaching your customers through mobile phones via MMS Text Messages makes more sense than ever now. Improve upon your customer success by capitalising on MMS for customer service and MMS for customer support Services.
Global Reach
The usage of mobile phones is increasing daily. Around 15 billion mobile phones are operating worldwide. The usage of smartphones as an essential part of our daily lives has also increased. Through MMS Text Messaging, you would communicate with your customer worldwide
Send Precise And Crisp MMS Messages
MMS supports around 160 characters per message. Send precise and crisp messages at the right time to the right customer worldwide.
Have Personalised 2-Way Conversations
You could have personalised conversations with your customers using our SMS Gateway for better meaningful communication. We are in an era where customer success and customer success managers are given greater importance.
Send Personalised Bulk MMS Messages
Send personalised bulk MMS messages with Guni’s MMS Gateway with a click. Our MMS personalisation tools and bulk MMS messaging services make sure that each customer feels that they are getting personalised support and care.
Automated Customer Service
Automate your customer service by sending automated bulk messages to your customers with a click. Our consultants would help your business give automated bulk messaging services as per your requirements and customer service processes.
Collect Customer Feedbacks And Suggestions
An essential part of customer success is getting that valuable feedback and suggestions about your company’s products and services. MMS is a great tool to gather feedback and suggestions.
Send Resourceful Information
MMS Text Messaging sends resourceful information and notifications to your customers with ease. It only takes a couple of seconds to understand the context of the specific MMS Message sent, which is less time when compared to email.
Cost-Effective
MMS Broadcast Messages are more cost-effective when compared to Telephonic customer service. Your employees could save valuable time from telephonic calling and re-invest in other high priority requirements.
Integration
Guni provides MMS API Integration services. You could integrate our MMS Services to your existing customer success platforms or applications with ease.
MMS Customer Sucess/Service Templates
Why Choose Guni’s SMS Text Message Marketing Services
Product Quality
When it comes to product quality, our sms gateway delivers an exceptional experience.
Customer Centric
Everything we do revolves around our customers. we aim to add value in terms of engagement and growth with the help of our sms gateway.
Data-Driven
our sms gateway helps you make data-driven decisions. let it be for sms marketing or sms broadcasting or sms for customer service or sms for processes.
Service Quality
Our team is available round the clock to assist you at all times. we provide a dedicated customer success manager. To cater to personalized requirements, we also provide consultants, which is the cherry on top.
Continuous Innovation
Our tools and solutions are continuously updated as per the demands and needs of our clients and their requirements. Customisable Solutions
Dedicated Campaign Manager
Guni sms will provide you with a dedicated campaign manager for sms marketing or sms broadcasting.
Data Privacy/security
our Tier-1 security measures ensure that data of any kind or type is always safeguarded. we follow GDPR and ACMA guidelines.
Customisable Solutions
We understand that all businesses are unique, and so are their requirements, and thus our consultants offer customized solutions.
Experienced Professionals
All our consultants have an average experience of 3 years in their respective domains. we take pride in solving problems with an empathetic perception.
On-boarding Time
You can set up our sms gateway within just 5 minutes. Engage globally within just 5 minutes.
Why Choose Guni’s SMS Text Message Marketing Services
Product Quality
When it comes to product quality, our sms gateway delivers an exceptional experience.
Customer Centric
Everything we do revolves around our customers. we aim to add value in terms of engagement and growth with the help of our sms gateway.
Data-Driven
our sms gateway helps you make data-driven decisions. let it be for sms marketing or sms broadcasting or sms for customer service or sms for processes.
Service Quality
Our team is available round the clock to assist you at all times. we provide a dedicated customer success manager. To cater to personalized requirements, we also provide consultants, which is the cherry on top.
Continuous Innovation
Our tools and solutions are continuously updated as per the demands and needs of our clients and their requirements. Customisable Solutions
Dedicated Campaign Manager
Guni sms will provide you with a dedicated campaign manager for sms marketing or sms broadcasting.
Data Privacy/security
our Tier-1 security measures ensure that data of any kind or type is always safeguarded. we follow GDPR and ACMA guidelines.
Customisable Solutions
We understand that all businesses are unique, and so are their requirements, and thus our consultants offer customized solutions.
Experienced Professionals
All our consultants have an average experience of 3 years in their respective domains. we take pride in solving problems with an empathetic perception.
On-boarding Time
You can set up our sms gateway within just 5 minutes. Engage globally within just 5 minutes.