SMS for Business Customer Services, Support & Success
Engage more efficiently with your customers.
Why is Customer Service or Customer Support so important?
Customers are one of the most important stakeholders for any business out there. Regardless of the products, services, and industries they deal with, businesses are a set of processes. The overall end goal of these processes is to create profit or money. They need customers to buy their products and avail their services to do so.
What is SMS Customer Service or SMS Customer Support Services?
SMS customer service or SMS customer support Service is how companies offer any support or service to their customers via SMS text messages. With an open rate of 98% and a lower spam rate of under 5 %, SMS is becoming a popular and effective choice of engagement with customers. On the other hand, email has an open rate of 20% and a spam rate of more than 50%.
Why SMS for Customer Engagement/ Communication?
According to a study conducted by Statista in February 2021, people spend around an average of 6 to 7 hours on their mobile phones daily. The number of mobile phones is also increasing drastically every year. Reaching your customers through mobile phones via SMS Text Messages makes more sense than ever now. Improve upon your customer success by capitalising on SMS for customer service and SMS for customer support Services.
Global Reach
The usage of mobile phones is increasing daily. Around 15 billion mobile phones are operating worldwide. The usage of smartphones as an essential part of our daily lives has also increased. Through SMS Text Messaging, you would communicate with your customer worldwide
Send Precise And Crisp SMS Messages
SMS supports around 160 characters per message. Send precise and crisp messages at the right time to the right customer worldwide.
Have Personalised 2-Way Conversations
You could have personalised conversations with your customers using our SMS Gateway for better meaningful communication. We are in an era where customer success and customer success managers are given greater importance.
Send Personalised Bulk SMS Messages
Send personalised bulk SMS messages with Guni’s SMS Gateway with a click. Our SMS personalisation tools and bulk SMS messaging services make sure that each customer feels that they are getting personalised support and care.
Automated Customer Service
Automate your customer service by sending automated bulk messages to your customers with a click. Our consultants would help your business give automated bulk messaging services as per your requirements and customer service processes.
Collect Customer Feedbacks And Suggestions
An essential part of customer success is getting that valuable feedback and suggestions about your company’s products and services. SMS is a great tool to gather feedback and suggestions.
Why SMS for Customer Engagement/ Communication?
According to a study conducted by Statista in February 2021, people spend around an average of 6 to 7 hours on their mobile phones daily. The number of mobile phones is also increasing drastically every year. Reaching your customers through mobile phones via SMS Text Messages makes more sense than ever now. Improve upon your customer success by capitalising on SMS for customer service and SMS for customer support Services.
Global Reach
The usage of mobile phones is increasing daily. Around 15 billion mobile phones are operating worldwide. The usage of smartphones as an essential part of our daily lives has also increased. Through SMS Text Messaging, you would communicate with your customer worldwide
Send Precise And Crisp SMS Messages
SMS supports around 160 characters per message. Send precise and crisp messages at the right time to the right customer worldwide.
Have Personalised 2-Way Conversations
You could have personalised conversations with your customers using our SMS Gateway for better meaningful communication. We are in an era where customer success and customer success managers are given greater importance.
Send Personalised Bulk SMS Messages
Send personalised bulk SMS messages with Guni’s SMS Gateway with a click. Our SMS personalisation tools and bulk SMS messaging services make sure that each customer feels that they are getting personalised support and care.
Automated Customer Service
Automate your customer service by sending automated bulk messages to your customers with a click. Our consultants would help your business give automated bulk messaging services as per your requirements and customer service processes.
Collect Customer Feedbacks And Suggestions
An essential part of customer success is getting that valuable feedback and suggestions about your company’s products and services. SMS is a great tool to gather feedback and suggestions.
Send Resourceful Information
SMS Text Messaging sends resourceful information and notifications to your customers with ease. It only takes a couple of seconds to understand the context of the specific SMS Message sent, which is less time when compared to email.
Cost-Effective
SMS Broadcast Messages are more cost-effective when compared to Telephonic customer service. Your employees could save valuable time from telephonic calling and re-invest in other high priority requirements.
Integration
Guni provides SMS API Integration services. You could integrate our SMS Services to your existing customer success platforms or applications with ease.
SMS Customer Sucess/Service Templates
Why Partner with Guni SMS?
Customer Centric
- Free Consulatancy Services
- Experienced Consultants
- Customised Solutions As Per Your Requirements.
Data Driven
- Personalised Sender ID
- SMS To Email
- 2-Way Conversations
- Campaign Reports
Customisable Solutions
- Customisable Solutions
- Customer Centric Products
- Customer Centric Services
Experienced Professionals
- Experienced Consultants
- 3 years of Average Experience
- Empathetic problem solving
Superior Platform
- Exceptional User Experience
- Value Adding Features
- Life Time Free Accessibility
Data Privacy/Security
- Tier 1 Security Measures
- Follows GDPR Guidelines
- Follows ACMA Guidelines
On-boarding Time
- 5 minutes on-boarding
- Easy on-boarding process
- Send messages ASAP
Service Quality
- Dedicated Customer Success Manager
- 24*7 Customer Support
- Free Consultation
- 100% uptime
- Lighting fast Delivery
Continuous Innovation
- Continuous Updation Of Products/Services
- As Per Customer Requirements
- As Per Market Requirements
Why Partner with Guni SMS?
- Free Consulatancy Services
- Experienced Consultants
- Customised Solutions As Per Your Requirements.
- Dedicated Customer Success Manager
- 24*7 Customer Support
- Free Consultation
- 100% uptime
- Lighting fast Delivery
- Personalised Sender ID
- SMS To Email
- 2-Way Conversations
- Campaign Reports
- 5 minutes on-boarding
- Easy on-boarding process
- Send messages ASAP
- Tier 1 Security Measures
- Follows GDPR Guidelines
- Follows ACMA Guidelines
- Experienced Consultants
- 3 years of Average Experience
- Empathetic problem solving
- Continuous Updation Of Products/Services
- As Per Customer Requirements
- As Per Market Requirements
- Customisable Solutions
- Customer Centric Products
- Customer Centric Services
- Exceptional User Experience
- Value Adding Features
- Life Time Free Accessibility