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SMS for Business Customer Services, Support & Success

Engage more efficiently with your customers.

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sms broadcast appointment

Why is Customer Service or Customer Support so important?

Customers are one of the most important stakeholders for any business out there. Regardless of the products, services, and industries they deal with, businesses are a set of processes. The overall end goal of these processes is to create profit or money. They need customers to buy their products and avail their services to do so.

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What is SMS Customer Service or SMS Customer Support Services?

SMS customer service or SMS customer support Service is how companies offer any support or service to their customers via SMS text messages. With an open rate of 98% and a lower spam rate of under 5 %, SMS is becoming a popular and effective choice of engagement with customers. On the other hand, email has an open rate of 20% and a spam rate of more than 50%.

Why SMS for Customer Engagement/ Communication?

According to a study conducted by Statista in February 2021, people spend around an average of 6 to 7 hours on their mobile phones daily. The number of mobile phones is also increasing drastically every year. Reaching your customers through mobile phones via SMS Text Messages makes more sense than ever now. Improve upon your customer success by capitalising on SMS for customer service and SMS for customer support Services.
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Global Reach

The usage of mobile phones is increasing daily. Around 15 billion mobile phones are operating worldwide. The usage of smartphones as an essential part of our daily lives has also increased. Through SMS Text Messaging, you would communicate with your customer worldwide

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Send Precise And Crisp SMS Messages

SMS supports around 160 characters per message. Send precise and crisp messages at the right time to the right customer worldwide.

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Have Personalised 2-Way Conversations

You could have personalised conversations with your customers using our SMS Gateway for better meaningful communication. We are in an era where customer success and customer success managers are given greater importance.

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Send Personalised Bulk SMS Messages

Send personalised bulk SMS messages with Guni’s SMS Gateway with a click. Our SMS personalisation tools and bulk SMS messaging services make sure that each customer feels that they are getting personalised support and care.

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Automated Customer Service

Automate your customer service by sending automated bulk messages to your customers with a click. Our consultants would help your business give automated bulk messaging services as per your requirements and customer service processes.

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Collect Customer Feedbacks And Suggestions

An essential part of customer success is getting that valuable feedback and suggestions about your company’s products and services. SMS is a great tool to gather feedback and suggestions.

Why SMS for Customer Engagement/ Communication?

According to a study conducted by Statista in February 2021, people spend around an average of 6 to 7 hours on their mobile phones daily. The number of mobile phones is also increasing drastically every year. Reaching your customers through mobile phones via SMS Text Messages makes more sense than ever now. Improve upon your customer success by capitalising on SMS for customer service and SMS for customer support Services.

SMS Customer Sucess/Service Templates

sms broadcast appointment
sms broadcast appointment
sms broadcast appointment

Why Partner with Guni SMS?

Why Partner with Guni SMS?

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The world is awaiting for
your message!

Engagement and growth is just 1 click away

Guni sms

The world is awaiting for
your message!

Engagement and growth is just 1 click away

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