Start Solar is a brand aiming to help customers understand how an investment in solar energy can save them from paying huge electricity bills. This solar company is situated in Oakleigh, VIC, Australia. Thus with their solar power solutions, they want their customers to take the environment-friendly path which is also a cost-effective path.
The following were the objectives that Start Solar wanted to achieve:-
Start Solar ultimately wanted to improve upon the quality of their engagement with their customers. The only medium of communication they had was email, but it was not effective enough. Sending bulk emails was not an option as email marketing platforms were costly, and it was against the Spam and Telemarketing laws of Australia. They didn’t find any luck with social media as well. The use of social media did not give the expected results.
The consultants at Guni had a detailed meeting with Start Solar. They understood the requirements and created a custom made solution that suited them.
The owner of Start Solar stated:- ”The level of expertise of Guni’s consultants left us impressed. They tried to understand our requirements, studied our current processes and came up with a custom made solution that would suit us. This its self showed their level of commitment.’’
With the help of Guni SMS, Start Solar understood the impact of SMS in the solar industry. Within a month of using Guni, Start Solar witnessed these results:
Below are the sample of the use-cases implemented:-
Impact! 12 % replied with a “YES”.
Impact! 90 % replied with a “YES”.
Impact! 41% found this SMS helpful.
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