What is Internal SMS for Business?

All prosperous companies place a high focus on customer engagement and external communications. However, internal communications need to receive the same degree of attention if we are to truly succeed in these fields. By doing so, you may increase employee happiness and engagement, unite the team and break down silos.

Checklist for SMS API Integration

Internal SMS messaging is a good approach to do this because they put important information in the hands of staff members in a timely manner.

A lot of businesses are starting to look into the advantages of using an SMS service provider for internal communications. For effective worker communication, use text messaging for everything from internal job listings to critical notifications. 

Internal messages are a very underutilised form of employee communication. Let’s look at how a company can send out mass texts via SMS.

SMS is Perfect for Internal Communications 

The responsibility for internal communications does not just fall to HR. In reality, it should be the responsibility of every department to provide effective communication between various teams and individual workers.

Email, newsletters, an intranet, and employee presentations are a few examples of popular internal communication strategies. All of these have advantages and disadvantages, but they are all valuable in some way. While an intranet relies on staff members entering onto a website to read the relevant information, emails and newsletters can frequently be disregarded. Additionally, since presentations need ahead planning, they are useless for last-minute announcements.

SMS is the best method to employ if you need to swiftly transmit a critical message. Fast, dependable, and most importantly, it’s easily available to almost everyone. According to a Gallup research from 2014, texting was the most popular form of communication among Americans under the age of 50.

One of the best methods for converting and keeping clients nowadays is messaging.

Text messages can be delivered to their intended recipients without an internet connection. They typically arrive with a sound or a vibration and are also very obvious. Additionally, text messages are significantly more memorable than emails or other longer forms of communication since they must be brief (just 160 characters). Reaching employees off-site who don’t need to use a computer, such as a security guard or a utility engineer, is also possible with SMS.

Internal SMS Use Cases

There are numerous scenarios in which sending internal SMS notifications could be useful.

A variety of communications from HR or from one team to another can be sent by SMS. Here are some examples and use cases:

For rapid reminders about business meetings, conference calls, new business procedures, project deadlines, or training and certification renewal dates, Reminders SMS is ideal. Even when they are moving across the office, the relevant personnel can swiftly read these.

Examples:

[Name] here. At precisely 10:00 am, the quarterly update webinar will begin. For login information, check your email.

I’m [name]. April is the deadline for renewing your Driver CPC training. For information on training, speak with HR.

Example of an internal SMS reminder

Schedules and updates for shifts

Internal SMS can be used to distribute reminders of shift schedules if personnel work in shift patterns. As they do in a manufacturing. Due to the instantaneous nature of text messages. shift schedule modifications (caused, for example, by staff absences) can be announced as soon as problems develop.

Examples:

Opportunity for overtime: We require coverage on Friday from 6 am to 2 pm due to staff absences. If interested, speak with your line manager.

[Name] here. The next week’s all-night shifts are cancelled due to a production line breakdown. More details are coming.

Security Warnings

Internal SMS could be used by government facilities or companies that need to protect high-value assets to alert personnel about security breaches or the need to evacuate the premises. 

Internal SMS use for communication is a game-changer if you need the employees’ instant attention. Most employees will have access to their mobile devices throughout the day, depending on the workplace.

Examples:

Unusual object in the main lobby: POSSIBLE BOMB THREAT. Investigative work is ongoing. Use the closest exit to leave until further notice.

Security warning: There has been a breach at level 3’s door 351. Lockdown measures have been started. Keep working at your workstation and watch for guidance.

Updates on HR

Internal SMS can be used to notify employees of job openings, layoffs, or modifications to working arrangements. This works best as an addition to more in-depth material distributed by email, the workplace intranet, or the company newsletter.

Examples:

The most recent internal job openings have just been added on the intranet. To view and apply, log in. [URL].

ANNOUNCEMENT: Regrettably, we are planning to make redundancy due to unexpected losses this year. For information, please check your email.